Refund policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all tags intact.
  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You may request a return within [X DAYS] of receiving your order.
  • Returns requested after this period may not be accepted.

3. Refund Process

  • Once we receive your returned item, it will be inspected.
  • If approved, your refund will be initiated to your original payment method.
  • Refunds are processed within [REFUND PROCESSING TIME].
  • You will be notified via email once your refund has been processed.

4. Exchange Policy

  • We offer exchanges for items that are defective, damaged, or incorrect.
  • Exchanges are subject to product availability.
  • To request an exchange, please contact us at [EMAIL ADDRESS].

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.
  • Please include photos of the product and packaging for verification.
  • We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable”
  • Perishable goods or personal care items (if applicable)
  • Customized or made-to-order products
  • Gift cards or digital products

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error.

8. Late or Missing Refunds

  • If you haven’t received your refund within the expected time, please check with your bank or payment provider.
  • If the issue persists, contact us at [EMAIL ADDRESS] for assistance.